• July 21 to August 5: First Priority Deadline Resume & Phone Screens

• August 4: First Priority Deadline

• August 6 - 10: First Priority Deadline Project Screen

• August 11: First Priority Deadline Semi-Finalist Interviews on ZOOM

• August 17 & 18: First Priority Deadline Final Interview Days in Orlando, FL (we provide all travel and lodging for candidates not located in the Orlando area)

• September 2026: Start Date

▶️ The Trusted Partner A leader who becomes the person school principals, Deans of Operations, and teachers call first - not because they have to, but because they always show up, always follow through, and always leave a campus feeling heard and supported. They turn skeptical schools into advocates. Their relationships hold up under pressure because they were built on consistency, not charm.

▶️ The Problem Solver Who Closes the Loop A leader who owns a problem from the first time they hear about it until the school actually has what it needs. "It has been submitted" is not resolution to them - a working classroom is. They coordinate across internal teams, track every open issue, and never let something fall through the cracks because they treated it as someone else's responsibility.

▶️ The Pattern Reader A leader who hears what 23 schools say and what they do not. They connect signals across campuses and regions to see the real story - distinguishing one school's hard week from a network-wide gap before it becomes a crisis. They bring leadership the honest picture, with evidence, before anyone has to ask.

▶️ The Straight-Talking Translator A leader who has lived K-12 school life and can talk with a classroom teacher, a Dean of Operations, and a senior executive in the same day and be credible with all three. They adjust their register without softening their message. School leaders feel understood, not managed.

▶️ The On-the-Ground Orchestrator A leader who would rather be in a school than behind a desk. They travel, they see the reality firsthand, and then they organize Technology Lab's people and resources around what schools actually need - closing the gap between what was promised and what schools experience every day.

Job Summary

The Client Relations Manager – Key Accounts is responsible for serving as the dedicated Technology Lab partner liaison for SMART Management, the management company overseeing BridgePrep Academy and its family of K–12 school brands across Florida. This role is focused on building and sustaining a high-trust partnership by ensuring that Technology Lab’s managed IT services consistently meet the operational needs of SMART Management’s schools, staff, and leadership. The ideal candidate brings firsthand K–12 school operations or IT experience, a genuine comfort with technology, and the interpersonal skills to build strong relationships at every level of a school organization — from principals and Deans of Operations to the executive team.

Responsibilities

• Serve as the primary Technology Lab point of contact for SMART Management, building and maintaining strong relationships with school-level leadership including principals, Deans of Operations, and the primary IT/Technology stakeholder, Jeffrey Rothschild.

• Travel regularly throughout Florida to visit SMART Management schools, conducting on-site meetings with school leadership to assess service quality, identify challenges, and strengthen the partnership.

• Participate in multiple recurring internal SMART Management meetings with stakeholders across departments, maintaining a current understanding of the state of Technology Lab service and support across all schools.

• Quarterback improvement plans between SMART Management and Technology Lab stakeholders — identifying gaps, coordinating action items across internal teams, tracking progress, and communicating outcomes clearly to all parties.

• Serve as a trusted IT advisor to SMART Management leadership, providing guidance on technology best practices and solutions aligned with the operational goals of K–12 schools.

• Track hardware and software lifecycle management across SMART Management’s school portfolio, and proactively present purchase and refresh options to stakeholders when equipment or licensing is approaching end of life.

• Lead regular Technical Business Reviews (TBRs) with SMART Management stakeholders to assess service performance, review open issues, and plan for evolving technology needs.

• Collaborate closely with Technology Lab’s internal technical teams — including IT support, engineering, and project management — to ensure seamless service delivery and timely resolution of escalations.

• Manage service level agreements (SLAs) and ensure compliance with client expectations and Technology Lab policies.

• Prepare and deliver regular reports on IT service performance, client satisfaction, and partnership health.

• Stay informed on K–12 education technology trends and industry best practices, providing relevant insights to SMART Management to improve operational efficiency across its schools.

Requirements and Qualifications

• Proven ability to manage high-value partnerships with a focus on delivering managed IT services and technology solutions.

• Experience working in or directly supporting K–12 schools or school operations is strongly preferred — candidates who have served in a school-based role (operations, IT, administration, or similar) will be given priority consideration.

• Background or strong working knowledge in K–12 operations and/or IT is highly preferred; candidates should be comfortable with technology and able to engage credibly with both technical and non-technical school staff.

• Strong understanding of IT infrastructure, cloud solutions, networking, cybersecurity, and related managed services.

• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders at the school and executive level.

• Exceptional problem-solving skills with experience resolving technical and service-related challenges in fast-paced environments.

• Excellent interpersonal and communication skills, with the ability to build trust with school-level leaders and organizational decision-makers.

• Strong organizational skills and ability to manage competing priorities across a multi-school client portfolio.

• Proficient in using CRM platforms, ticketing systems, and project management tools for tracking activities and client interactions.

• Must reside in Florida and be willing and able to travel regularly to SMART Management schools across the state.

Education and Experience

• Bachelor’s degree in Information Technology, Education, Business, or a related field preferred.

• Minimum 5+ years of experience in client relations, account management, or a comparable role, with at least 3 years in an IT, managed services, or K–12 education environment.

• Experience managing multi-site or enterprise accounts with a focus on technology services.

• Prior experience working within a K–12 school or school management organization is a strong differentiator.

Success in Year 1

Goals:

o Achieve 90%+ client satisfaction rating from SMART Management stakeholders on Technology Lab service and support, measured through quarterly CSAT surveys tied to compensation milestones.

o Complete on-site visits to each SMART Management school campus at minimum once per quarter throughout Year 1, with documented visit notes and follow-up items delivered to Jeffrey Rothschild and school leadership within 48 hours.

o Participate in 100% of scheduled recurring internal SMART Management stakeholder meetings, with documented follow-ups and action items delivered within 24 hours of each meeting.

o Quarterback all assigned improvement plans from identification through resolution, with clear documentation, owner accountability, and stakeholder communication for each plan throughout the year.

o Train 100% of campuses on the proper repair process and ensure all campuses are successfully following the process

o Complete 100% scheduled quarterly Technical Business Reviews (TBRs) with SMART Management leadership with no missed or rescheduled reviews.

o Train 100% of campus leadership on the Technology Lab portal and how to successfully navigate and utilize

o Present at least one proactive hardware or software lifecycle refresh recommendation to Jeffrey Rothschild and SMART Management leadership within the first 6 months, with supporting budget options.

Ideals:

o The SMART Management executive leadership view the Client Relations Manager as a strategic partner and trusted advisor — not just a service escalation contact.

o School-level leaders — principals and Deans of Operations — know who to call, trust the process, and experience Technology Lab as a consistent, proactive, and responsive partner throughout the school year.

o SMART Management schools experience minimal technology disruption, and when issues arise, they are resolved quickly with clear communication at every stage.

o Hardware refresh and software lifecycle decisions are proactive and planned — SMART Management is never caught off guard by end-of-life equipment or expiring licenses.

o Improvement plans between SMART Management and Technology Lab are visible, tracked, and have clear ownership and accountability on both sides, with progress consistently communicated to all stakeholders.

o  The Technology Lab partnership is viewed as a valued operational asset across SMART Management's entire school portfolio, and school leaders actively advocate for the relationship.

Compensation

• Base Salary: $90,000 – $100,000 annually, commensurate with experience.

• On-Target Earnings (OTE): $120,000 – $130,000, inclusive of variable compensation.

• Variable Compensation: Variable pay is structured to reward client satisfaction and partnership health above all else, with a secondary incentive for technology product purchases facilitated through Technology Lab. Variable components include quarterly client satisfaction bonuses, semi-annual partnership health bonuses tied to measurable outcomes, and a modest product commission on hardware and software purchases made through Technology Lab.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Regular travel by car or air to school sites throughout Florida is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All final candidates for the position of Manager of Instructional Technology will be asked to arrange three reference checks one of which must be with a current or former manager.